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Returns & Exchanges

Should you not be 100% satisfied with your new Muscle Republic apparel, we have a few options available to help get the best outcome.

 

TO BE ELIGIBLE FOR A RETURN
  • Items must be received in original condition - unworn, unwashed, with all tags still attached.

  • Please be careful when trying on items for the first time as we will not accept returns of any products that have deodorant, makeup, tan stains, or any marks at all.

  • Orders within Australia can be returned within 30 days of delivery for an exchange or store credit. 

  • Full price items can be returned within 15 days of delivery for a refund.

  • We process all Australian returns within 3 business days of receiving your items. We will send you an email with the details of your processed return.

  • International returns can be returned for Store Credit or Refund only. Please see the INTERNATIONAL RETURNS section below for return shipping info. 

 

BOOK A RETURN NOW:

Our returns portal makes it easy to process your return and gives you the flexibility when deciding how you want your return processed.

All you will need is your order number and email address used to place the order.
You can access the returns portal below:

 For International Customers please see the INTERNATIONAL RETURNS section below to process a return.

Shipping for International Returns is payable by the customer though if returning for store credit we will provide an additional bonus of up to $20 on top of your store credit to help compensate for the shipping cost.

COVID-19 UPDATE

SHIPPING: We are continuing to ship most orders and process returns without delay; however, you may experience shipping delays with Australia Post if ordering internationally and some domestic parcels. 

Our customers and our team remain our top priority. We will continue to update our website if any delays are expected.

 

FAULTY PRODUCT
  • Please follow the return link above and complete the steps regarding faulty items. In order for us to process your warranty claim, you must provide images of the fault and a description identifying the issue.  

  • Our customer care team process your claim within 48 hours. 

 

WRONG OR MISSING ITEM

Our team work hard to ensure the accuracy of all orders, but mistakes do happen. If you receive an item or size that is different to what you ordered, please contact our customer care team with your order number and the images of the item you did receive. We can then help get this all sorted for you as quickly as possible.

 

FREE EXCHANGES
  • Free Exchanges means you will receive free shipping to return your parcel back to us if you choose a store credit or exchange within Australia.

  • If you choose a store credit or exchange you will not be charged for the return shipping label.

  • We offer one free return label per order only.

  • We will not refund any postage cost if you returned the product to us without using our free return label.

  • If you have paid original postage to receive your order and a return is made then this is non-refundable.

  • Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges. To ensure you can successfully exchange and receive your new item, we recommend processing and shipping your return to us ASAP.

  • Any exchanges requested that we do not have in stock will automatically be issued as a store credit or refund (refund excludes sale items)

  • If you wish to exchange for a different item you will be allowed to select an alternative product from the catalogue given through the return link. 

  • International customers can return for Store Credit and Refund only - no exchanges. 

 

REFUNDS
  • All full price items can be returned within 15 days of delivery for a refund. Outlet items can be returned for exchange or credit only.

  • Depending on your payment method the funds may take 3-5 business days to clear back into your account.

  • All refunds will be processed back to the original payment method used to place the order. If you have used a combination of store credit and card/PayPal/AfterPay then your store credit will be re-issued and your payment refunded.

 

STORE CREDIT
  • Store credit is issued via Gift Card and can be used to make a future purchase, valid for 12 months from date of issue.

  • Store credit is redeemable immediately after issue.

  • Gift Cards cannot be refunded.

 

SALE ITEMS
  • Items bought on the outlet page can only be returned for an exchange for a product of similar price value or an equivalent store credit.

  • Items brought on the outlet page cannot be refunded

 

REFUNDS WITH AFTERPAY
  • When using Afterpay, you have the options to return one or all of your items for a refund.

  • If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. This allows you to try before you buy!

  • If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded.

  • It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!

  • If you have purchased multiple items but only wish to return certain items and keep your favourites this is still fine! We'll just remove the items you have returned from your Afterpay payment plan. Your original instalment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time! Easy!

 

INTERNATIONAL RETURNS
  • All International Customers must contact customercare@musclerepublic.com to process a return or exchange.

  • Return rates for each country vary.

  • Duties, taxes, and VAT are not refunded on international returns.

  • Shipping for International Returns is payable by the customer though if returning for store credit we will provide an additional bonus of up to $20 on top of your store credit to help compensate for the shipping cost.

Please refer to our Contact and FAQ's if you have any further questions 

https://musclerepublic.com/pages/contact

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