Muscle Republic will not publish or display members’ contact or financial information. Further, Muscle Republic will NOT provide a third party with contact details, including email addresses, at any time.
TYPE OF INFORMATION COLLECTED:
Contact information such as name, address, telephone numbers and email address are collected and stored. When users sign up and use a credit card, the credit card details are not stored. The details are transmitted electronically and discarded.
Members of Muscle Republic will be contacted directly by Muscle Republic for a variety of service and/or marketing reasons. Such communication will include but is not limited to: Special Offers and Updates, Newsletter, Service Announcements and the like.
Such contact will be via normal email. It is the responsibility of each Muscle Republic member to ensure that personal contact information, particularly the email address is kept current and valid.
This web site takes every reasonable precaution to ensure privacy and to protect members information, particularly contact information and financial information. Where sensitive information such as financial information is requested (eg credit card details), that information is encrypted and protected to the highest industry standard in common use – SSL.
We also do everything reasonable possible to protect members information in the off-line environment. Only senior and trusted employees ever get to see members sensitive information on an “as needs” basis in order to complete a particular task.
· Find products you wish to purchase on Muscle Republic Website and add to checkout cart.
· Select size and quantities required and proceed to checkout.
· Customers are responsible for supplying the proper and correct address information for orders.
· Muscle Republic is not responsible for orders not due to unforeseen circumstances such as misplaced, lost or stolen during transit. Responsibility is held with our delivery carriers however Muscle Republic will do everything possible to assist.
· Should for some unforeseen reason we are unable to fulfil your order, Muscle Republic will send an email to the supplied address and explain the issue.
· Please note once you have placed your order we are not able to amend the items once submitted.
· Should the item you have ordered not be available or in stock we will contact you to confirm restock timing.
· We are unable to deliver to PO BOXES therefore please provide full residential address. If shipping to Business Address please include full trading name of business, including suite, unit and building number along with delivery instructions.
· All orders will receive a confirmation email and tracking number from Muscle Republic once order has been shipped.
All discount codes must be entered at checkout in the discount code box.
· Only one discount code can be used per order. A discount code and a rewards code can't be used in the same order.
· Our software cannot allow us to manually apply discount orders or adjust prices once orders are finalised.
· A discount code can't be used when processing a return in our return portal. We do offer a $15 credit to shop now however you are unable to add any further discounts or bundles on top of this shop now offer. If you would like to select a store credit in your return, you can then place a new order via our website and apply the discount code you have or claim the bundle offer however you will not receive the $15 shop now credit.
· No bundle offers can be applied during an exchange and the items will be charged at their full price. If you would like to purchase a bundle, you will be able to select a store credit in your return and then use that credit to shop and claim the bundle on our website. If you select the store credit option, you will not receive the $15 shop now credit.
IMPORT TAXES/DUTIES & CUSTOMS CHARGES
· Countries outside of Australia may be subject to additional custom duties and taxes to be paid by customer. These will vary upon the specific requirements of the individuals delivery country.
· Muscle Republic are not responsible for any duties and taxes which are determined by the relevant customs agency within the designated country and your shipping fee is separate to custom charges.
· The final value of your order does not include any additional duties required of which the carrier will inform the customer of.
· Should the order be returned to Muscle Republic for the customer failing to pay the duties and taxes, we will deduct a shipping and handling fee from your refund.
· We suggest that you contact your local government or customs before placing your order if you wish to obtain the correct information.
Muscle Republic reserve the right to change the price at any time without and notice. Any orders placed prior to this change cannot be amended to the revised price.
· Customers must select their preferred currency from the currency convertor feature in the top tool bar.
· Exchange rates fluctuate depending on the daily foreign exchange market
- Returns and Exchanges
· Although we hope you love all your items from Muscle Republic, should you not be 100% satisfied with your new apparel we have a few return options available. Our returns portal makes it easy to process your return and gives you the flexibility to decide how you want your return processed. All you will need is your order number and delivery post code. For further information or to process your return, please click HERE.
· Products must be in original condition, unworn, unwashed and all tags intact.
· If your return is eligible for a refund, the refund will be processed back to the original form of payment.
· Items must be in original condition - unworn, unwashed, with all tags still attached and in saleable condition. Please be careful when trying on items for the first time as we will not accept returns of any products that have deodorant, makeup, tan stains, or any marks at all and it will be reshipped back to you.
· Orders can be returned within 30 days once delivered for an exchange or store credit. Full price items can be returned within 15 days once delivered for a refund. Refund requests will have a $7.00 shipping fee deducted from the refund of the total return.
· We aim to process returns within 3 business days of receiving your items. We will send you an email with the details of your processed return.
· Final Sale Items are final and cannot be returned for a refund, or store credit, other than in the event of them being faulty.
· International returns can be returned for Store Credit or Refund only, sadly no exchanges. Shipping for International Returns is payable by the customer though if returning for store credit we will provide an additional bonus of up to $20 on top of your store credit to help compensate for the shipping cost. Please see the INTERNATIONAL RETURNS section HERE for further information and click the link to start your return in our return portal.
For International Returns, please forward all returns and exchanges to;
1/13 Sydenham Road, Brookvale
SYDNEY NSW, 2100
Sitewide Sale Returns Policy
Items purchased during sitewide sales can be returned for a store credit or exchange only, no refunds. You will be able to return items for an exchange or store credit within 30 days of delivery with our free return label. Refunds will not be available during any sitewide sale for any items purchased!
Final Sale items that have been further discounted during a sitewide sale cannot be returned for a refund, or store credit, other than in the event of them being faulty.
If you purchase multiple sizes in the same product, unfortunately we are unable to make exceptions for refunds and duplicate items will still be returned for a store credit or exchange only. Due to the large volume of sales, we are unable to guarantee your exchange items will be available upon processing as items do sell out quickly so we do recommend selecting the instant exchange option if you want to secure your item.
If you select an exchange and your return is delivered back to our warehouse and processed after the sitewide sale has ended unfortunately we are unable to honour the new item at the discounted price and it will be charged at full price. In this case, we do recommend selecting the instant exchange option or a store credit. If you have selected a new item that is not an even price exchange to the original item, a store credit will be processed instead so the correct amount is provided back to you to shop with.
- Faulty Products
Should you receive a faulty product, you can process a warranty claim through the returns and exchange portal. You will need to provide a clear photo of the faulty item and upload it into the warranty claim. We will be able to review and replace the item as soon as possible. If the item is sold out, a store credit will be processed instead so you can choose something else.
If the item is purchased in a sitewide sale and is received faulty or damaged, we are unable to offer a refund as there are no refunds during sitewide sales however we can issue a store credit so you can select a brand new item and style.
Warranty periods or time frames vary per item and are effective from the date of purchase.
If you have any issues with the process of your warranty claim, please contact our customer service team via email firstname.lastname@example.org and we will assist as soon as possible.
All orders are tracked and customers will receive an email confirming the tracking number once order has been dispatched.
WORLDWIDE SHIPPING RATES:
We have multiple options for international deliveries, depending on where you are situated in the world. Please note, all timeframes listed below are estimate only and can vary depending on country and during peak seasons such as the upcoming Christmas period. Whilst most of our orders are arriving as per the below timeframes the estimated delivery timeframes will vary based on destination and are subject to change in relevance to severe weather or pandemic conditions.
AusPost Standard Shipping (4-12 Business Days) for orders under $100 - $5.00
* Free standard shipping on all orders over $100
AusPost Express Shipping (1-4 Business Days) for orders under $130 - $8.00
* FREE Express Shipping on all orders over $130
- New Zealand
AusPost Standard Shipping (10-14 Business Days) for orders under $100 - $7.00
* FREE Standard Shipping on all orders over $100
AusPost Express Shipping (8-12 Business Days) for orders under $130 - $10.00
* FREE Express Shipping on all orders over $130
- USA & Canada
DHL Express Shipping (3-7 Business Days) for orders under $150 - $15.00
* FREE DHL Express Shipping on all orders over $150
- All Other International Destinations
DHL Express Shipping (3-7 Business Days) for orders under $200- $20.00
* FREE DHL Express Shipping on all orders over $200
- Upon receiving your items:
It is your responsibility to check the delivery (if applicable) before signing for and accepting it. Any discrepancy in the number of items received must be noted on the consignment there.
The name of the person receiving the goods must be clearly legible at all times. It is your responsibility to check the goods to the invoice within 48 hours of delivery and contact Customer Service if there is a discrepancy within the 48 hours.
Please provide your order number, email confirmation and tags on the items received and our customer service team will respond as soon as possible.