FAQs

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CLICK FRENZY SALE

CAN I RETURN ITEMS PURCHASED DURING THE CLICK FRENZY SALE?

Items purchased during the Click Frenzy Sitewide Sale can be returned for a STORE CREDIT (preferred and much faster) or exchange only - no refunds.

You will be able to return items for Exchange or Store Credit within 30 days of delivery with our free return label. Refunds will not be available during the sitewide sale!

We do recommend requesting STORE CREDIT over exchange during the Click Frenzy Sale as your return will also be processed much faster.

Due to the large volume of sales, we are unable to guarantee your exchange selected items will be available upon processing as items do sell out quickly.

CAN I USE MY REWARDS DURING THE CLICK FRENZY SALE?

The discount code box will only allow for one discount code to be used per order during checkout. If you do apply a rewards discount first followed by the click frenzy sale code, the rewards code will be removed as only one can apply!

CLICK FRENZY SALE DISPATCH TIMES

Our team work hard to ensure orders are sent out as soon as possible however due to a high volume of orders during the sitewide sale, we ask customers to please allow extra time for the order to be dispatched however as soon as your order is dispatched and is on the way to you, you will receive your tracking number via email!

WILL THE 2 FOR $70 BUNDLE BE AVAILABLE DURING THE SALE?

Bundle deals are unavailable during the sale and the 2 for $70 will not apply to cart automatically during the sale period.

WILL ALL PRODUCTS BE INCLUDED IN THE SALE?

Almost everything is included in the sale, except for the new Winter Collection and Training Range Neutrals which are newly launched collections and the discount code will not apply to these items if added to your cart.

ORDER INFO

WHERE IS MY ORDER SHIPPED FROM?

We are an Australian based business and all orders are shipped from our warehouse in Sydney, Australia.

HOW DO I MAKE CHANGES TO AN ORDER?

We are pretty quick around here and only have a very small window to make changes to your order!

We will do everything in our power to make these changes before your items are shipped and we can make changes to shipping, sizing, products, and quantity changes if you contact us immediately at customercare@musclerepublic.com or by sending us a message below with the subject as 'URGENT'.

Please include your order number and all the specific details of the changes you need to make.

Change Of Address

The auto-fill feature is sometimes a blessing and a curse and we understand it can cause havoc with your shipping information.

If you need to make changes to your address, please contact us straight away with your order number and all the changes you need to make. If your order has already left us, you will need to contact Australia Post directly using your tracking number and request a redirect for your package.

Adding discount codes

If you have forgotten to enter your discount code at checkout, we are sadly unable to apply the discount code after the order has been confirmed. If you would like to get a sweet discount, then please make sure you process this in your cart before hitting 'Pay Now’.

HOW DO I ADD FREE ITEMS/PROMOTIONS?

We love to reward our customers with free gifts and often run amazing promos where our customers can get hold of extra goodies with their purchase. Each promo is independent and do have individual terms and conditions. Freebies and promos are subject to availability and colors may vary.

As the customer you will be prompted at checkout to select the gift pack.

As the customer, you need to add your gift to your cart before checking out. If you don’t do this your gift will not be added to your order.

We can not add promos and gifts to your order after the order is confirmed, paid or processing. Please double check you have secured your gift before proceeding to payment.

You must hit the minimum order amount in a single order/transaction in order to score your gift. We can not combine multiple orders for you to make up the minimum order amount.

One free gift per order, no substitutions, no transfers, no rainchecks.

If you return all or part of your order for a refund you must also return the gift in unused condition If you do not return the gift with your items the amount will be deducted from your refund.

Gifts with purchase are not able to be claimed when purchasing a gift card. Customers using the gift card will however be able to take advantage of any promotions and gift with purchase offers running at the time of spending the gift card.

Gift with Purchases are subject to availability and colours can vary.

Gifts cannot be exchanged or refunded and a warranty does not apply.

HOW DO I ADD A BUNDLE PROMOTION TO MY CART?

Bundle deals are our all time customer favourite! For the bundle discount such as 2 tops for $70 to apply, customers must add one of each item in the bundle (as listed/advertised) to cart. The cart total will automatically apply and adjust with the bundle offer amount.

Discounts apply to original prices for a limited time only. Bundles, discounts or promotions cannot be applied after the order is confirmed, paid, or processing.

If one item in the bundle sells out, we are not required to honour the bundle discount price for the other remaining items.

ARE THE ITEMS ADDED TO MY CART SECURED?

Our collections are in high demand! Adding an item to your cart does not reserve or hold the items whilst you are still shopping and can still be purchased by other customers before you checkout and complete your order. If we have a launch coming up, it is worth checking out the collection beforehand, so you know exactly what you’re after!

PRE ORDERS

We can't hold items or process pre orders for items unless a pre-sale is advertised.

WEBSITE ISSUES

We try our best to make sure our website is error free but technical errors and mistakes do happen. We can fix issues quickly so please let us know if you are experiencing any issues.

If any errors have affected product pricing we do reserve the right not to fulfill the order.

ORDER CONFIRMATION

All successfully placed orders will display a 'Thank You' page with your order number and confirmation immediately after completing your order.

Once your order is confirmed, you will automatically receive an order confirmation email. This will be sent to the email address you provide and depending on your email settings can land in your junk/spam folder.
If you haven’t received it please contact us below as it may just be a matter of a mis-typed email address.

SALE ITEMS

We love a good sale! Our promotional activity isn't
planned in advance and sometimes an item may go on sale after you've purchased
it.

Unfortunately all prices are final upon checkout and we can not honour the sale price for an item purchased beforehand, sorry!

Sale items can be exchanged or returned for a credit only - no refunds.

10% SIGN UP DISCOUNT

To give you a kick start we offer a 10% discount for all first-time customers that sign up to our mailing list.

You will be sent a unique coupon code to your inbox
shortly after signing up. The discount code is to be entered at the checkout.


If you are experiencing issues with the discount code, please get in touch prior to making your purchase as we are unable to reimburse or refund a
discount or voucher amount once an order has been placed.

DELIVERY

DISPATCHING MY DELIVERY

Your order will be shipped from our warehouse in Sydney, Australia. Orders are dispatched Monday to Friday excluding Public Holidays.

Orders received prior to 2pm Monday to Friday will be dispatched on the same day however during peak sales such a product launch or Black Friday sales, they can sometimes take 24-48 hours to be processed.

Delivery times and schedules do vary depending the delivery zones and destination. Delivery time frames are set by Australia Post/DHL and do exclude our processing times and customs processing times if applicable.

Full tracking information will be sent out to the email used to place the order with us as soon as it has been collected from the postal carrier.

If you do not receive your tracking information please get in touch with the Customer Care team so they can check your email address.

Your package will be sent to the address provided at the time your order was placed.

If you need to make changes to your address, please contact us straight away with your order number and all the changes you need to make. If your order has already left us, you will need to contact Australia Post/DHL using your tracking number and request a redirect for your package.

CLICK AND COLLECT

We are now offering FREE click and collect to all our local customers!

Simply select "Pick up" in the checkout and we will have your order ready to collect within 2-6 hours excluding peak periods and sales. Once your order is ready, we will send you a email notification or you can also opt in for text notifications.

Pick up location is 1/13 Sydenham Road, Brookvale, Sydney NSW 2100.

Please bring your confirmation email with you and have it ready to show our team upon collection.

We are open for collection in between the hours of 8am to 3pm, Monday to Friday.

WHY IS MY ORDER TAKING LONGER THAN USUAL?

PLEASE BE AWARE, AUSTRALIA POST IS EXPERIENCING DELAYS DUE TO COVID RESTRICTIONS AND SAFETY MEASURES. SOME PACKAGES MAY TAKE LONGER THAN USUAL TO ARRIVE.

If your order hasn’t arrived by the estimated delivery date on your tracking number, there are few things you can do.

- Double check your delivery address and details are correct by referring to you email confirmation of your order.

- Check your tracking number sent to the email associated to your order as the estimated delivery time can change of there are expected delays in your area or country.

- Check to see if you have an attempted delivery card from one of our carriers. If the tracking says delivered though there is no card left it still may be at the local post office awaiting collection. This can also be seen via your tracking number

- Look in any safe areas the driver may have left your parcel, such as behind plant pots or bins, or in a shed, garage or porch. It is also worth checking with family or housemates or neighbours to see if they collected it on your behalf.

- If you live in an apartment block or it is being delivered to a shared building or office, it may be in the foyer or at reception.

If you still can't locate your parcel please contact our Customer Experience team at customercare@musclerepublic.com

AUSTRALIAN SHIPPING

All orders within Australia are shipped via Australia Post Standard or Express. Orders under the value of $100 will be charged $5.00 AUD for standard shipping or free over $100. Express Shipping is available for $8.00 or FREE for orders over $130.

INTERNATIONAL SHIPPING AND FEES

We ship worldwide via Australia Post and DHL EXPRESS, offering standard and express post options.

COVID UPDATE:

Due to the ongoing COVID restrictions, some packages may take longer than the suggested timeframe to arrive. Each county has their individual import processes and COVID protocols that may affect arrival time frames. Delivery is dependent on flight availability and as flights are limited to certain countries the package may take longer to arrive than the suggested time frame.

Free Shipping is available for different countries for orders above a certain value.

International shipping and delivery timeframes do vary depending on location though you will receive full tracking details which will be sent to the email address used to place the order.

All International deliveries may be subject to import taxes, customs inspections or duties set by each individual country and their local authority and are subject to change.  Import taxes and fees are completely out of our control and must be paid by the recipient. We recommend contacting your local customs office to check if taxes or any other fees apply.

If delivery is refused or custom fees are declined by the customer/receiver and the package is returned to sender, your order will be refunded  less the original and return shipping costs.

Muscle Republic will not mark your parcel as ‘gift’ or ‘sample’ to avoid you paying taxes/import fees.

UK Customers

Please check your local import and duty fees as new changes are underway and may attract higher customs fees.

DELIVERY TIMES AND SHIPPING RATES

Please note, all timeframes listed below are estimate only and can vary depending on country and during peak seasons such as Christmas and sale periods.

Whilst most of our orders are arriving as per the
below timeframes, please be mindful that COVID-19 delays may still affect some orders. Estimated delivery timeframes will vary based on destination and are subject to change in relevance to the current pandemic conditions.

Time frames below after the expected timeframes after warehouse dispatch.

Australia

Standard

$5.00 (5-10 business days)

* Free standard shipping on all orders over $100

Express

$8.00 (1-4 business days)

* Free express shipping on all orders over $130

 

New Zealand 

Standard

$7.00 (8-13 business days)

* Free standard shipping on all orders over $100 

Express

$10.00 (5-8 business days)

* Free express shipping on all orders over $150

 

USA & Canada 

Standard

$8.00 AUD ($5.50 USD Approx) (10-16 business days)

* Free standard shipping on all orders over $100 AUD ($70 USD approx)

 

Express

$15.00 AUD ($11 USD approx) 7-10 business days)

* Free express shipping on all orders over $150 AUD ($100 USD approx)

 

All Other International

Timeframes are estimates only and vary depending on destination.

Standard

$12.50 AUD (10-20 business days)

* Free standard shipping on all orders over $200 AUD

Express

$25.00 AUD (8-16 business days)

* Free express shipping on all orders over $300 AUD

RETURNS

SITEWIDE SALE RETURNS

Items purchased during a Sitewide Sale can be returned for STORE CREDIT (preferred and much faster) or exchange only - no refunds.

You will be able to return items for Exchange or Store Credit within 30 days of delivery with our free return label. Refunds will not be available during the sale!

We do recommend requesting STORE CREDIT over exchange during the Sitewide Sale as your return will also be processed much faster.     

Due to the large volume of sales, we are unable to guarantee your exchange items will be available upon processing as items do sell out quickly. Again, we do encourage store credits instead.

HOW DO I PROCESS A RETURN, STORE CREDIT OR EXCHANGE?

To process a return or exchange click HERE

Should you not be 100% satisfied with your new Muscle Republic apparel, we we have a few options available to help get the best outcome.

You may return your items for a exchange or store credit within 30 days of receiving your order or you can return your items for a refund within 15 days of receiving your order.

We offer free return shipping labels for all exchange and store credit requests. Return requests for refunds will have a $5 flat rate return fee which will be deducted from your final refund amount.

For international returns please see 'International Returns' below.

Items must be received in original condition, unworn, unwashed, with all tags still attached. Please be careful when trying on items for the first time as we will not accept returns of any products that have makeup or tan stains.

We process all Australian returns within 3 business days of receiving your items. We will send you an email with the details of your processed return.

Refunds will only be to the original form of payment used at checkout except for items bought on sale for which your refund will be in a form of store credit. All returns will be processed in accordance to our Returns Policy. 

Items purchased on outlet can only be returned for a store credit or an exchange for a product of similar price value. Outlet items can not be refunded.

Any exchanges requested that we do not have in stock will automatically be issued as a store credit.

A store credit will be activated once the product is received by our warehouse and will be redeemable immediately. Store credit is sent via email to the email address associated with the order.

HOW LONG DO I HAVE TO RETURN MY ITEMS FOR A REFUND, STORE CREDIT OR EXCHANGE?

You may return your items for a exchange or store credit within 30 days of receiving your order or you can return your items for a refund within 15 days of receiving your order. Please refer to our Returns Policy for further information.

I HAVE AN ISSUE WITH THE ITEM I RECEIVED, WHAT DO I DO?

Faulty Items

We always do our best to provide top quality, tried and tested products, so if you do find that your new item arrives in a less than perfect condition we can help get it sorted as soon as possible.

All you need to do is head to the returns portal here, enter your order number and email and select WARRANTY - DAMAGED FAULTY.
During the process we will also just need you to upload a photo showing the fault so we can get it sorted quickly for you.

Incorrect size or item

Our team work hard to ensure the accuracy of all orders but mistakes do happen. If you receive an item or size that is different to what you ordered please contact our customer care team below with your order number and the images of the item you did receive. We can then help get this all sorted for you as quickly as possible.

REFUNDS

All full price items can be returned within 15 days once delivered for a refund.

We do provide the return label however return shipping has a fixed rate of $5.00 which is deducted off your final refund amount.

Funds will be returned to your original payment method.

Depending on your payment method the funds may take 2-3 business days to clear back into your account. If you have used a combination of store credit and Card/PayPal/AfterPay/ZipPay then your store credit will be re-issued and your payment refunded.

REFUNDS WITH AFTERPAY PAYMENTS

When using Afterpay you have the options to return one or all of your items for a refund (if within 15 days of delivery as per the returns policy).

If you return your items before your first Afterpay payment is due, these amounts will be removed from your Afterpay plan and you will not have to pay for them.

If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded.

It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any
overdue payments!

If you have purchased multiple items but only wish to return certain items and keep your favourites this is still fine! We'll just remove the items you have returned from your Afterpay payment plan.

Your original instalment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time, or contact them directly for more info.

INTERNATIONAL RETURNS

All International Customers must contact customercare@musclerepublic.com to process a return.

International returns can be processed for store credit or refund. (no exchanges unfortunately).

Return rates for each country vary. Unfortunately we do not offer free shipping labels
for International customers. Return shipping for international customers is payable by the customer though we will give a store credit for the cost of the
shipping for up to $20 help compensate for the cost.

Duties, taxes, and VAT are not refunded on international returns.

PACKAGING YOUR RETURN

You can simply turn our delivery bag inside out to make it reusable. After generating your return, please print off the free
shipping label and tape it to the bag ensuring the shipping information and barcode is clear and visible.

The returns authorisation slip with your name and order number will go inside with the items you are returning. The package can be taped up and taken to your local post office to be returned. Our free return
labels are fully track and traceable.

If you are unable to print the return label, please show the barcode on the label to the Post Office from your email and they can scan and print this for you.

RETURNING OUTLET ITEMS

Items purchased in the outlet can be returned for store credit or exchange only, NO REFUNDS.

I LIVE LOCALLY, CAN I RETURN MY ITEMS TO THE WAREHOUSE?

If you are local to the Muscle Republic Warehouse in Brookvale, you can pop by to drop off your return items.

Before visiting the warehouse, please click HERE to process your return request online. Your return request must be processed online and approved through our return portal before visiting the warehouse.

Please bring your items in the original bag with the tags attached and have a copy of your return slip which is emailed to you once the return is approved online.

The Warehouse is open from Monday to Friday 8am-3pm.

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept: AfterPay, ZipPay, PayPal, Visa, MasterCard and American Express.

WHAT CURRENCY WILL I BE CHARGED IN?

All orders are charged in AUD and may be converted to your local currency by your bank on their end depending on the conversion rate at the time of the purchase.

HOW DO I USE MY DISCOUNT, REWARDS OR GIFT VOUCHER CODE?

To have your discount or voucher successfully applied to your order, be sure to enter your code into the ‘Gift card/Discount’ box at checkout and hit apply. Your order total will automatically adjust so double check it’s been applied successfully.

We can't apply your discount code after your order is placed and confirmed so please double check you are saving those dollars before you hit ‘Pay Now’.

Discount codes and Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team or to completing your purchase.

You can only use one discount code per order and some are not valid in conjunction with other offers.

Most codes are one time use only. If you do return an item that was purchased using a discount code you unfortunately can’t use that same discount code again on a future order.

AFTERPAY

Afterpay is a payment option which allows you to receive your order straight away, and then pay for it in 4 equal fortnightly instalments, all interest free.

You can return any item you are unhappy with back to us in accordance with our standard online Returns Policy. Refunds will be processed and communicated to Afterpay shortly after Muscle Republic processes the returned item/s. The returned item/s will create an adjustment against your remaining schedule with Afterpay.

For further information and full terms and conditions, please visit the Afterpay website here.

ZIPPAY

Zip Pay is a reusable account of up to $1000 that lets you shop now and pay later, interest free. Repayments are based on a minimum monthly payment from as little as $10 per week.

A $7.95 monthly account fee applies however Zip Pay will waive the fee if you pay your statement closing balance in full, by the due date.

Repayments are automatically direct debited from the payment method that you added when you created the account. You can change the payment method at any time and the frequency of your payments to weekly, fortnightly or monthly as long as your covering the minimum monthly repayments. Choose what works best for you!

You can return any item you are unhappy with back to us in accordance with our standard online Returns Policy. Refunds will be processed and communicated to you via Zip Pay shortly after Muscle Republic processes the returned item/s. The returned item/s will create an adjustment against Zip Pay balance.

PRODUCT QUESTIONS

WHAT IS THE DIFFERENCE BETWEEN THE LUXE BIKER SHORTS AND THE LUXE V2 BIKER SHORTS?

The first edition Luxe Biker Shorts had a front seam however the V2 Biker Shorts have had an upgrade, removing the front seam.

The composition is 80% Nylon and 20% Spandex for both styles.

The Luxe range is better suited for lower intensity workouts or lifestyle wear.

WHAT IS THE DIFFERENCE BETWEEN THE BIKER SHORTS, LIVE SHORTS AND LUXE V2 SHORTS?

The Live shorts are shorter with an inseam of between 11.5cm to 13.5cm (depending on size).

The Bikers are longer with an inseam of between 16cm to 19.5cm (depending on size). The bikers also have a pocket on the side and both styles are made from our signature performance compression fabric.

Our Luxe Bikers are slightly different as they are made out of a unique fabric that is softer and less compressive. The Luxe range is better suited for lower intensity workouts or lifestyle wear. The Luxe have an inseam of between 15 to 17cm (depending on size).

WHAT IS THE DIFFERENCE BETWEEN THE ELEVATES AND INSPIRE LEGGINGS?

The Elevates have pockets on the sides and detailed seaming while the Inspires have more of a simple sleek look with less seaming.

They are both made out of the same signature compression fabric and have the same overall fit.

WHAT IS THE DIFFERENCE BETWEEN THE TRAINING RANGE AND LUXE BASICS RANGE?

Our Training Range is made from our signature compression fabric (73% Polyester 27% Spandex). Training Range has a more supportive, compressive fit and we recommend Training Range for higher intensity training.

Our Luxe Basics range is made of a softer, less compressive fabric (80% nylon, 20% spandex). Luxe has a more relaxed fit and runs bigger and can be sized down. Luxe is perfect for lower to mid intensity training. 

IS THERE HIGHER AND LOWER SUPPORTING SPORTS BRA OPTIONS?

We have a variety of bras with different support. Our most supportive bras would be the Structure Bra and Balance Bra from the Training Range which are supportive for all physical activities from the gym, to outdoor training and competitive sports.

The Structure Bra have thick elastic straps to keep you comfortable with wide under bust bands. Both bras come with padding that will allow for extra support. The Balance and Structure Bra have removeable padding to customise your comfort.

The Bandeau has a lower support so that you can wear it all day every day and the Luxe Range Sports Bra styles are medium support, perfect for your Yoga and Pilates sessions or to wear on a summers day walk and coffee date.

All other Sports Bra’s offer medium support with different levels of coverage which is mentioned in each product description.

DO ALL OF THE SPORTS BRAS HAVE REMOVEABLE PADDING?

Definitely! All sports bras except the Bandeau have removeable padding and is mentioned in the product description of each item.

WHAT IS THE DIFFERENCE BETWEEN THE MEN’S LOOSE TEE AND MEN’S SYDNEY TEE?

The Loose tee features a drop shoulder design and is simply crafted from durable 100% cotton. This style has longer length sleeves sitting at the elbow and clean cut design which is perfect for effortless everyday wear.

The Sydney Tee has a premium cotton blend with 95% cotton and 5% elastane which gives a simple stretch and will always keep its shape. It has a mid bicep sleeve length measured to perfection and offers a more slim fitted design in the body, arms and chest.

WHAT IS THE DIFFERENCE BETWEEN THE MEN’S ROCKY MUSCLE TANK AND MEN’S LOOSE TANK?

Our Loose Tank design is cut perfectly to accentuate the upper body, while delivering unrestricted movement. The Loose Tank features a wide shoulder tank design offering more coverage and a looser
fit in the body. It is simply crafted from durable 100% cotton which falls perfectly on the body. 

The Rocky Muscle Tank is our original product how the brand was born since we started cutting sleeves off old gym t shirts. Crafted with precise low cut sides, slim fit shape through the body with a touch of extra length to keep the waistline covered during motion and made from 95% cotton and 5% elastane. Versatile use from training to lifestyle wear.

HOW OFTEN DO YOU RESTOCK ITEMS?

We do have our core range which are our most popular styles based on customer demand and which will always be restocked.

We have new collections dropping all the time however these are usually limited drops and will not be restocked. If this is the case, the 'go on the waitlist' button will not be available.

By signing up for a restock notification of an out of stock item, not only will you be notified when it comes back, you will be letting us know you are loving a particular style and we will work on getting these back out for you, or work on a new variant.

Once more stock is available, you'll be notified via email!

Items on sale or in our outlet won't be restocked.

HOW DO I CHECK MY SIZING?

Our size guide can be found in the product description of each item. Our sizing tool provides an accurate recommendation based standard true to size products and also on what our shoppers have brought and kept.

We also provide a standard size chart which gives the international size conversion for each size.

Each product also includes a detailed product description where we give any other suggestions on fit and style as these can vary based on the style and design of the item.

WHERE ARE YOUR PRODUCTS MADE?

All of our products are designed in Australia and manufactured in China. We have a close relationship with all of our production partners to ensure they maintain safe working environments and provide liveable wages.

REWARDS PROGRAM

WHAT IS THE REWARDS PROGRAM?

This is our way of showing our appreciation to our customers!

You’ll earn points for activities on our site, like referrals and purchases, birthdays and be able to access exclusive offers.

You can use your points to earn discounts off purchases, so the more you collect the more you save!

HOW DO I JOIN?

Click the MSCR Rewards tab and you can hit sign up! In the first three months, you will be placed in your tier based on your purchases from the past 12 months. You will be able to start saving and earning as soon as you sign up!

HOW DO I EARN POINTS?

You can earn points for all sorts of activities, including referring friends, following us on social media and making purchases.

You will also get a bonus on sign up and when its your birthday! We will also run Points Frenzy days where we will give double or triple points on purchases every now and then.

To see all the ways you can earn points, click the 'Earn Rewards' tab in the Rewards page menu,
once logged in. There is a limit on the points that can be earnt per product review in one order.

If you review more then 3 items from one order number, you won't receive extra points as the limit is 3 items.

HOW DO I VIEW MY POINTS BALANCE?

Your points balance isdisplayed once logged in in the welcome section of the rewards page.

DO MY POINTS EXPIRE IF I DON'T USE THEM?

Points expire 12 months from the date of purchase. To maintain your tier status level and points, be sure to make the necessary amount of orders every 12 months to maintain your tier status and to ensure your points don't expire.

HOW DO I REDEEM MY POINTS?

Points can be redeemed at checkout which will give you discounts on your order however you must be signed in to your account. You will be able to choose exactly how many
points you want to use in your order with the points slider located in the checkout.

Your points will be traded for cash discounts and must be done before processing your order. Once your order is processed we are unable to add any discounts or points.

HOW LONG DOES MY TIER STATUS LAST FOR?

Your tier level, such as Diamond and Platinum, is maintained by spending the minimum amount over the 12 month period.

For example, Diamond would be a $500 AUD spend over a 12 month
period, in order to maintain Diamond Status.

I COMPLETED AN ACTIVITY BUT DIDN'T EARN THE POINTS.

It can sometimes take a few minutes for us to process your activity and provide your points.

CAN I USE A DISCOUNT CODE AND MY REWARDS POINTS IN THE SAME ORDER?

The checkout will only allow for one discount to be used per order. If you apply a discount code and then apply your rewards points, the first discount code will be removed.