We are pretty quick around here only have a small window to make changes to your order! We will do everything in our power to make these changes before your items are shipped.
We can make changes to shipping, sizing, products, and quantity changes if you contact us immediately at email@example.com or by sending us a message below, with the subject as as 'URGENT' and include your order number and all the specific details of the changes you need to make.
Change Of Address
The auto-fill feature is sometimes a blessing and a curse and understand in can cause havoc with your shipping information. If you need to make changes to your address, please contact us straight away with your order number and all the changes you need to make. If your order has already left us, you will need to contact Australia Post using your tracking number and request a redirect for your package.
Adding discount codes
If you have forgotten to enter your discount code at checkout, we are sadly unable to apply the discount code after the order has been confirmed. If you would like to get a sweet discount, then please make sure you process this in your cart before hitting “Pay Now’.
We love to reward our customers with free gifts and often run amazing promos where our customers can get hold of extra goodies with their purchase. Each promo is independent and do have individual terms and conditions. Freebies and promos are subject to availability and colors may vary.
**Stocking is NOT included in the Stocking Stuffer Promo running from 10th December 2020 to 24th December 2020**
As the customer, you do need to add your gift to your cart before checking out. If you don’t do this your gift will not be added to your order.
We can not add promos and gifts to your order after the order is confirmed, paid or processing. Please double check you have secured your gift before proceeding to payment.
You must hit the minimum order amount in a single order/transaction in order to score your gift. We can not combine multiple orders for you to make up the minimum order amount.
One free gift per order, no substitutions, no transfers, no rainchecks.
If you return all or part of your order for a refund you must also return the gift in unused condition If you do not return the gift with your items the amount will be deducted from your refund.
Gifts with purchase are not able to be claimed when purchasing a gift card. Customers using the gift card will however be able to take advantage of any promotions and gift with purchase offers running at the time of spending the gift card.
Gift with Purchases are subject to availability and colours can vary.
Gifts cannot be exchanged or refunded and a warranty does not apply.
Each promo is independent and do have individual terms and conditions.
Bundle deals are our all time customer fave!
For the bundle discount to apply, customers must add one of each item in the bundle (as listed/advertised) to cart. The cart total will automatically apply and adjust with the bundle offer amount.
Discounts apply to original prices for a limited time only. Bundles, discounts or promotions cannot be applied after the order is confirmed, paid, or processing.
If one item in the bundle sells out, we are not required to honour the bundle discount price for the other remaining items.
Our collections are in high demand! Adding an item to your cart does not reserve or hold the items whilst you are still shopping and can still be purchased by other customers before you checkout and complete your order. If we have a launch coming up, it is worth checking out the collection beforehand, so you know exactly what you’re after!
We can not hold items or do pre orders for items unless a pre-sale is advertised.
We try our best to make sure our website is error free but technical errors and mistakes do happen. We can fix issues quickly so please let us know if you are experiencing any issues.
If any errors have affected product pricing we do reserve the right not to fulfill the order.
All successfully placed orders will display a 'Thank You' page with your order number and confirmation immediately after completing your order.
Once your order is confirmed, you will automatically receive an order confirmation email. This will be sent to the email address you provide and depending on your email settings can land in your junk/spam folder. If you haven’t received it please contact us below as it may just be a matter of a mis-typed email address.
We love a good sale! Our promotional activity isn't planned in advance and sometimes an item may go on sale after you've purchased it.
Unfortunately all prices are final upon checkout and we can not honour the sale price for an item purchased beforehand, sorry!
Sale items can be exchanged or returned for a credit only - no refunds.
To give you a kick start we offer a 10% discount for all first-time customers that sign up to our mailing list.
You will be sent a unique coupon code to your inbox shortly after signing up. The discount code is to be entered at the checkout. If you are experiencing issues with the discount code, please get in touch prior to making your purchase as we are unable to reimburse or refund a discount or voucher amount once an order has been placed.
We are an Australian based business and all orders are shipped from our warehouse in Sydney, Australia.
Your order will be shipped from our warehouse in Sydney, Australia. Orders are dispatched Monday to Friday excluding Public Holidays.
Orders received prior to 2pm Monday-Friday will be dispatched on the same day, though during peak sales such a (product launch or Black Friday sales etc) they can sometimes take 24-48 hours to be processed.
Delivery times and schedules do vary depending the delivery zones and destination. Delivery time frames are set by Australia Post/DHL and do exclude our processing times and customs processing times if applicable.
Full tracking information will be sent out to the email used to place the order with us as soon as it has been collected from the postal carrier.
If you do not receive your tracking information please get in touch with the Customer Care team so they can check your email address.
Your package will be sent to the address provided at the time your order was placed.
If you need to make changes to your address, please contact us straight away with your order number and all the changes you need to make. If your order has already left us, you will need to contact Australia Post/DHL using your tracking number and request a redirect for your package.
Australian orders are expected to be received within 1-2 business days for express shipping and 2-5 business days for standard shipping
International orders are expected to be received within 3-5 business days for express shipping and 6-15 business days for standard shipping
* These will vary depending on the destination country.
All orders within Australia and shipped via Australia Post e-parcel and e-parcel express. Orders under the value of $100 will be charged $5.00 AUD for standard shipping or free over $100. Express Shipping is available for $8.00 or FREE for orders over$130.
We ship to worldwide via Australia Post and DHL EXPRESS, offering standard and express post options.
Due to the ongoing COVID restrictions, some packages may take longer than the suggested timeframe to arrive. Each county has their individual import processes and COVID protocols that may affect arrival time frames. Delivery is dependant on flight availability and as flights are limited to certain countries the package may take longer to arrive than the suggested time frame.
Free Shipping is available for different countries for orders above a certain value.
International shipping and delivery timeframes do vary depending on location though you will receive full tracking details which will be sent to the email address used to place the order.
All International deliveries may be subject to import taxes, customs inspections or duties set by each individual country and their local authority and are subject to change. Import taxes and fees are completely out of our control and must be paid by the recipient. We recommend contacting your local customs office to check if taxes or any other fees apply.
If delivery is refused or custom fees are declined by the customer/receiver and the package is returned to sender, your order will be refunded less the original and return shipping costs.
Muscle Republic will not mark your parcel as ‘gift’ or ‘sample’ to avoid you paying taxes/import fees.
Please check your local import and duty fees as new changes are underway and may attract higher customs fees.
Please note, all timeframes listed below are estimate only and can vary depending on country and during peak seasons such as the upcoming Christmas period.
Whilst most of our orders are arriving as per the below timeframes, please be mindful that COVID-19 delays may still affect some orders. Estimated delivery timeframes will vary based on destination and are subject to change in relevance to the current pandemic conditions.
$5.00 (2-5 days)
* Free standard shipping on all orders over $100
$8.00 (1-2 days)
* Free express shipping on all orders over $130
$7.00 (2-5 days)
* Free standard shipping on all orders over $100
$10.00 (1-2 days)
* Free express shipping on all orders over $150
USA & Canada
$8.00 AUD ($5.50 USD Approx) (6-12 days
* Free standard shipping on all orders over $100 AUD ($70 USD approx)
$15.00 AUD ($11 USD approx) (2-3 days)
* Free express shipping on all orders over $150 AUD ($100 USD approx)
All Other International
Timeframes are estimates only and vary depending on destination.
$12.50 AUD (6-12days)
* Free standard shipping on all orders over $200 AUD
$25.00 AUD (3-5days)
* Free express shipping on all orders over $300 AUD
If your order hasn’t arrived by the estimated delivery date on your order confirmation email, there are few things you can do;
- Double check your delivery address and details are correct by referring to you email confirmation of your order.
- Check your tracking number sent to the email associated to your order as the estimated delivery time can change of there are expected delays in your area or country.
- Check to see if you have an attempted delivery card from one of our carriers. If the tracking says delivered though there is no card left it still may be at the local post office awaiting collection. This can also be seen via your tracking number
- Look in any safe areas the driver may have left your parcel, such as behind plant pots or bins, or in a shed, garage or porch. It is also worth checking with family or housemates or neighbours to see if they collected it on your behalf.
If you live in an apartment block or it is being delivered to a shared building or office , it may be in the foyer or at reception.
If you still can't locate your parcel please contact our Customer Experience team at firstname.lastname@example.org
All items brought in the EOFY sale are non refundable, but can be returned for store credit or exchange within 30 days of delivery.
Should you not be 100% satisfied with your new Muscle Republic apparel, we we have a few options available to help get the best outcome.
Items can be returned within 30 days of delivery for an exchange or store credit. We also offer refunds for returns within 15 days of delivery.
We offer free return shipping labels for all exchange and store credit requests. Returns requests for refunds will have a $5 flat rate return fee which will be deducted from your final refund amount.
For international returns please see 'International Returns' below.
Items must be received in original condition - unworn, unwashed, with all tags still attached. Please be careful when trying on items for the first time as we will not accept returns of any products that have makeup or tan stains.
We process all Australian returns within 3 business days of receiving your items. We will send you an email with the details of your processed return.
Refunds will only be to the original form of payment used at checkout except for items bought on sale for which your refund will be in a form of store credit.
All returns will be processed in accordance to our Returns Policy.
Items bought on outlet can only be returned for an exchange for a product of similar price value or an equivalent store credit. Outlet items can not be refunded.
Any exchanges requested that we do not have in stock will automatically be issued as a store credit.
All Australian customers can process exchanges and returns here;
All International Customers must contact email@example.com to process a return.
All return items must have their tags, be in their original packaging with the items unmarked and in perfect condition.
We are unable to accept returns of any products that have been worn, have deodorant, makeup or tan stains and are not in their original packaging.
We offer 30 day free shipping for exchanges or store credit within Australia.
Return requests for refunds have a $5.00 flat rate return shipping fee which will be deducted from your final refund amount.
Our easy return portal will allow you to simply select the size or product you are wishing to exchange.
Outlet items are unable to be refunded
Store credit will be activated once the product is received by our warehouse and will be redeemable immediately. Store credit is sent via email to the email address associated with the order.
Exchanges are processed within 1-2 days of the items being returned to the warehouse.
You have 15 days to return your item for a refund and 30 days for an exchange. Please refer to our Returns Policy.
We always do our best to provide top quality, tried and tested products, so if you do find that your new item arrives in a less than perfect condition we can help get it sorted ASAP.
All you need to do is head to the returns portal here, enter your order number and email and select WARRANTY - DAMAGED FAULTY
During the process we will also just need you to upload a photo during showing the fault so we can get it sorted quickly for you.
Incorrect size or item
Our team work hard to ensure the accuracy of all orders but mistakes do happen. If you receive an item or size that is different to what you ordered please contact our customer care team below with your order number and the images of the item you did receive. We can then help get this all sorted for you as quickly as possible.
All full price items can be returned within 15 days of delivery for a refund.
Return shipping for refunds has a fixed rate of $5.00 for return shipping which is deducted off your final refund amount.
Funds will be returned to your original payment method.
Depending on your payment method the funds may take 2-3 business days to clear back into your account. If you have used a combination of store credit and card/PayPal/AfterPay then your store credit will be re-issued and your payment refunded.
When using Afterpay, you have the options to return one or all of your items for a refund. If you return your items before your first Afterpay payment is due, these amounts will be removed from your Afterpay plan and you will not have to pay for them.
If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded. It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments! If you have purchased multiple items but only wish to return certain items and keep your favourites this is still fine! We'll just remove the items you have returned from your Afterpay payment plan. Your original instalment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time, or contact them directly for more info.
Buying clothes for others always makes the perfect gift though can be tough to get the sizing right. To provide a little safety net and help make your decision easier we have extended our returns for Christmas purchases!
Any order from the 1st December to the 24th December can be returned at any point up to the 31st January 2021 using our free return shipping label for a store credit or exchange.
This means you can shop with confidence any purchase.
If you are returning your purchase within 15 days of the delivery date you can still choose a refund.
The remaining general return policy rules still apply.
All International Customers must contact firstname.lastname@example.org to process a return.
International returns can be processed for store credit or refund. (no exchanges unfortunately).
Return rates for each country vary.
Unfortunately we do not offer free shipping labels for International customers. Return shipping for international customers is payable by the customer though we will give a store credit for the cost of the shipping for up to $20 help compensate for the cost.
Duties, taxes, and VAT are not refunded on international returns.
You can simply turn our delivery bag inside out to make it reusable. After generating your return, please print off the free shipping label and tape it to the bag ensuring the shipping information and barcode is clear and visible.
The returns authorisation slip with your name and order number will go inside with the items you are returning. The package can be taped up and taken to your local post office to be returned. Our free return labels are fully track and traceable.
Items purchased on outlet can be returned for store credit or exchange only. NO REFUNDS.
We have flexible options for payment including buy now pay later options -Credit/debit card, Amex, PayPal and Afterpay.
Orders are charged in AUD$ and may be converted to your local currency by your bank on their end depending on the conversion rate at the time of the purchase.
Afterpay is a payment option which allows you to receive your order straight away, and then pay for it in 4 equal fortnightly instalments, all interest free. All standard Delivery and Returns policies apply to Afterpay orders. For further information and full terms and conditions, please visit the Afterpay website here.
To have your discount successfully applied to your order be sure to enter your discount code into the ‘Gift card/Discount’ box at checkout and hit apply. Your order total will automatically adjust so double check it’s been applied successfully.
We can not apply your discount code after your order is placed and confirmed so please double check you are saving those dollars before you hit ‘Pay Now’.
Discount codes and Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team or to completing your purchase.
You can only use one discount code per order and some are not valid in conjunction with other offers.
Most codes are one time use only. If you do return an item that was purchased using a discount code you unfortunately can’t use that same discount code again on a future order.
Our Training Range is made from our signature compression fabric (73% Polyester 27% Spandex). Training Range has a more supportive, compressive fit and runs true to size. We recommend Training Range for higher intensity training.
Our Luxe Basics range is made of a softer, less compressive fabric (80% nylon, 20% spandex). Luxe has a more relaxed fit and runs large - we recommend sizing down. Luxe is perfect for lower - mid intensity training.
We do have our core range which are our most popular styles based on customer demand and which will always be restocked.
We have new collections dropping all the time however these are usually limited drops and will not be restocked. If this is the case, the 'go on the waitlist' button ill not be available.
By signing up for a restock notification of an out of stock item, not only will you be notified when it comes back, you will be letting us know you are loving a particular style and we will work on getting these back out for you, or work on a new variant.
Once more stock is available, you'll be notified via email!
Items on sale or in our outlet won't be restocked.
Our size guide can be found in the product description of each item. Our sizing tool provides an accurate recommendation based standard true to size products and also on what our shoppers have brought and kept.
We also provide a standard size chart which gives the international size conversion for each size.
Each product also includes a detailed product description where we give any other suggestions on fit and style as these can vary based on the style and design of the item.
Still have a question?Contact us
away from a FREE Grounded Fabric Band!