FAQs

Our Black Friday Sale starts at 8am Sydney time (AEDT, UTC+11) on the 11th November.

Our VIPS will have early access to the website one hour earlier and will be sent an exclusive VIP email which will allow them to gain access from 7am AEDT.

Absolutely EVERYTHING… yep we’re not kidding, everything on our website will be discounted by 50%.

Please note that our 2 for $70 bundle promotion won’t running during the sale.

Items purchased during the Black Friday sales can be returned for a store credit or exchange only, no refunds.

You will be able to return items for an exchange or store credit within 30 days of delivery with our free return label. 

Refunds will not be available during any sitewide sale for any items purchased!

If you purchase multiple sizes in the same product, unfortunately we are unable to make exceptions for refunds and duplicate items will still be returned for a store credit or exchange only. Due to the large
volume of sales, we are unable to guarantee your exchange items will be available upon processing as items do sell out quickly so we do recommend selecting the instant exchange option if you want to secure your item.

Please click here to start your Black Friday Exchange.

The discount code box will only allow for one discount code, so whilst you can use your store credit, you won't be able to use your rewards credit during the sale.

If you do apply a rewards discount first, followed by the blackfriday sale code, the rewards code will be removed as only one can apply!

Our sales can get a little crazy! Adding an item to your cart does not reserve or hold the items whilst you are still shopping and can still be purchased by other customers before you checkout and complete your order.

We recommend saving all the items you’ve got your eye on to your Wishlist, you can then add them quickly to your cart from here.

Bundle deals are unavailable during the sale and the 2 for $70 will not apply to cart automatically during the sale period.

Everything on our website, including our latest Fundamentals drop will be included in the 50% off sale!

We've stocked up for our sale so there should be plenty to go around for everyone. However, please note we won't be restocking during the sale - so be quick if you’ve got your eyes on a specific colour or size!

We are pretty quick around here and only have a small window to make changes to your order! We will do everything in our power to make these changes before your items are shipped.

We can make changes to shipping, sizing, products, and quantity changes if you contact us immediately by sending us a message on live chat or by emailing customercare@musclerepublic.com , with the subject as 'URGENT' and include your order number and all the specific details of the changes you need to make.

We can’t guarantee we will be able to make the changes though we will our best to do so!

The auto-fill feature is sometimes a blessing and a curse and can cause havoc with your shipping information!

If you need to make changes to your address, please contact us straight away with your order number and all the changes you need to make.

Please note that if your order has already left us, you will need to contact Australia Post
using your tracking number and request a redirect for your package.

If you have forgotten to enter your discount code at checkout, we are sadly unable to apply the discount code after the order has been confirmed.

There may be a chance that you experience a queue during checkout. In this instance, please do not refresh the page as this will lose your place in the line.

If you're new to Muscle Republic and are pondering over which size to purchase during our Black Friday sale, feel free to take a look at our size guides below…

Size Guide

You're more than welcome to use any of the listed payment methods during
the sale, which include AfterPay, ZipPay, PayPal, Visa, MasterCard and American Express.

We would also love for you to use your store credit or Muscle Republic points on your order!

Our team work hard to ensure orders are sent out as soon as possible however due to a high volume of orders during the Black Friday Sale, we ask customers to please allow extra time for the order to be dispatched however as soon as your order is dispatched and is on the way to you, you will receive your tracking number via email.

We're unfortunately unable to combine shipping on multiple orders during this time - each order will be dispatched separately.

Our warehouse team are going to be extremely busy so the option for Click + Collect will be turned off during our Black Friday Sale and we won't be able to process in person returns.

Sitewide Sale Returns Policy

Items purchased during sitewide sales can be returned for a store credit or exchange only, no refunds.

You will be able to return items for an exchange or store credit within 30 days of delivery with our free return label. 

Refunds will not be available during any sitewide sale for any items purchased!

If you purchase multiple sizes in the same product, unfortunately we are unable to make exceptions for refunds and duplicate items will still be returned for a store credit or exchange only. Due to the large volume of sales, we are unable to guarantee your exchange items will be available upon processing as items do sell out quickly so we do recommend selecting the instant exchange option if you want to secure your item.

If you select an exchange and your return is delivered back to our warehouse and processed after the sitewide sale has ended unfortunately we are unable to honour the new item at the discounted price and it will be charged at full price. In this case, we do recommend selecting the instant exchange option or a store credit. If you have selected a new item that is not an even price exchange to the original item, a store credit will be processed instead so the correct amount is provided back to you to shop with.

Although we hope you love all your items from Muscle Republic, should you not be 100% satisfied with your new apparel we have a few return options available. Our returns portal makes it easy to process your return and gives you the flexibility to decide how you want your return processed. All you will need is your order number and delivery post code.

Please click here to be directed to our returns & exchanges page, view our full returns policy and start your return.

For international returns please see the 'International Returns' section.

Your items must be returned in their original packaging with the tags attached and still be in an unused and saleable condition. Please be careful when trying on items for the first time as we will not accept returns of any products that have makeup, deodorant or tan stains and it will be resent back to you.

You may return your items for a exchange or store credit within 30 days of receiving your order or you can return your items for a refund within 15 days of receiving your order if it was purchased at full price.

If the item was purchased during a sitewide sale period or from our outlet it sadly can't be returned for a refund and you can only select from a store credit or exchange.

FAULTY PRODUCTS:

Please read the faulty products terms and conditions HERE. You will then be able to process a return through our returns and exchanges page to complete the steps regarding faulty items. In order for us to process your warranty claim, you must provide clear images of the fault and a description identifying the issue. Our customer care team aim to review and process your claim within 48 hours.

WRONG OR MISSING ITEMS:

Our team work hard to ensure the accuracy of all orders, but mistakes do happen. If you receive an item or size that is different to what you ordered, please contact our customer care team at customercare@musclerepublic.com with your order number, a photo of your packing slip and a photo of the items you did receive. Our team will help get this all sorted for you as quickly as possible.

All full price items can be returned within 15 days of delivery for a refund. Items purchased during a sitewide sale or from our outlet can be returned for an exchange or store credit only.

Depending on your payment method the funds may take 3-5 business days to clear back into your account.

All refunds will be processed back to the original payment method used to place the order. If you have used a combination of store credit and card/PayPal/AfterPay then your store credit will be re-issued and your payment refunded.

Refund requests will have a $7.00 shipping fee deducted from the refund of the total return.

Orders placed with a store credit can't be returned for a cash refund as they are non refundable and it will be re-issued as a new store credit.

When using Afterpay you have the option to return one or all of your items for a refund (if within 15 days of delivery as per the returns policy). If you return your items before your first Afterpay payment is due, these amounts will be removed from your Afterpay plan and you will not have to pay for them.

If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded.

It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!

If you have purchased multiple items but only wish to return certain items and keep your favourites this is still fine. Once we issue the refund, Afterpay will just remove the items you have returned from your Afterpay payment plan.

Your original instalment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time, or contact them directly for more information.

International returns can be returned for Store Credit or Refund only, sadly no exchanges. Shipping for International Returns is payable by the customer though if returning for store credit we will provide an additional bonus of up to $20 on top of your store credit to help compensate for the shipping cost. Please see the INTERNATIONAL RETURNS section HERE for further information and click the link to start your return in our return portal.

International Returns Shipping Address:

MUSCLE REPUBLIC
1/13 Sydenham Road, Brookvale
SYDNEY NSW, 2100
AUSTRALIA

You can simply turn our delivery bag inside out to make it reusable. After generating your return, please print off the free shipping label and tape it to the bag ensuring the shipping information and barcode is clear and visible.

The returns authorisation slip with your name and order number will go inside with the items you are returning. The package can be taped up and taken to your local post office to be returned. Our free return labels are fully track and traceable.

If you are unable to print the return label, please show the barcode on the label to the Post Office from your email and they can scan and print this for you.

Items purchased from our outlet page or during a sitewide sale can be returned for an exchange OR a store credit. NO REFUNDS.

If you are local to the Muscle Republic Warehouse in Brookvale, you can pop by to drop off your return items.

Before visiting the warehouse, please click HERE to process your return request online and complete all steps. Your return request must be processed online and approved through our return portal before visiting the warehouse.

Please bring your items in the original bag with the tags attached and have a copy of your confirmation which is emailed to you once the return is approved online. You will receive a return label however you can disregard this as you won't be shipping the items.

The Warehouse is open from Monday to Friday 8am-3pm.

During sitewide sales and peak periods, there will be no in person returns or exchanges. We are unable to accept in person returns or exchanges due to stock moving very quickly and it must be processed online through our return portal. You will be sent a shipping label and the products must be returned with our return label provided.

DISCOUNT CODES & BUNDLES

A discount code can't be used when processing a return in our return portal. We do offer a $15 credit to shop now however you are unable to add any further discounts or bundles on top of this shop now offer. If you would like to select a store credit in your return, you can then place a new order via our website and apply the discount code you have or claim the 2 for $70 tops bundle however you will not receive the $15 shop now credit.

The 2 for $70 tops bundle can't be applied during an exchange and the items will be charged at their full price. If you would like to purchase this bundle, you will be able to select a store credit in your return and then use that credit to shop and claim the 2 for $70 on our website. If you select the store credit option, you will not receive the $15 shop now credit.

We are an Australian based business and all orders are shipped from our warehouse in Sydney, Australia.

We are pretty quick around here so we only have a small window to make changes to your order. We will do everything in our power to make these changes before your items are shipped.

We can only remove products for a refund however we are unable to add items to your order. We can also make changes to the size or colour of your products if you contact us immediately by emailing customercare@musclerepublic.com with the subject as 'URGENT'.

Please include your order number and all the specific details of the changes you need to make.

We can't guarantee we will be able to make the changes though we will do our best!

We love to reward our customers with free gifts and often run amazing promos where our customers can get hold of extra goodies with their purchase. Each promo is independent and do have individual terms and conditions. Freebies and promos are subject to availability and colors may vary.

As the customer you will be prompted at checkout to select the gift pack. You need to add your gift to your cart before checking out. If you don’t do this your gift will not be added to your order. We can not add promos and gifts to your order after the order is confirmed, paid or processing. Please double check you have secured your gift before proceeding to payment if it has not already sold out.

You must hit the minimum order amount in a single order/transaction in order to score your gift. We can not combine multiple orders for you to make up the minimum order amount.

One free gift per order, no substitutions, no transfers, no rainchecks.

If you return all or part of your order for a refund you must also return the gift in unused condition If you do not return the gift with your items the amount will be deducted from your refund.

Gifts with purchase are not able to be claimed when purchasing a gift card. Customers using the gift card will however be able to take advantage of any promotions and gift with purchase offers running at the time of spending the gift card.

Gift with Purchases are subject to availability and colours can vary. Gifts cannot be exchanged or refunded and a warranty does not apply.

For the bundles and promotions such as the 2 tops for $70 to apply, customers must add one of each item in the bundle (as listed/advertised) to the cart. The cart total will automatically apply and adjust with the bundle offer amount.

Bundles, discounts or promotions can't be applied to your order once it is confirmed, paid, or processing.

If one item in the bundle sells out during checkout, we are not required to honour the bundle discount price for the other remaining items and the cart will update accordingly.

Our collections are in high demand! Adding an item to your cart does not reserve or hold the items whilst you are still shopping and can still be purchased by other customers before you checkout and complete your order. If we have a launch coming up, it is worth checking out the collection beforehand, so you know exactly what you’re after!

We can't hold items or process pre orders for items unless a pre-sale is advertised, we are so sorry!

We try our best to make sure our website is error free but technical errors and mistakes do happen. We can fix issues quickly so please let us know if you are experiencing any issues.

If any errors have affected product pricing we do reserve the right not to fulfill the order.

All successfully placed orders will display a 'THANK YOU' page with your order number and confirmation immediately after completing your order.

Once your order is confirmed, you will automatically receive an order confirmation email. This will be sent to the email address you provide and depending on your email settings can land in your junk/spam folder. If you haven’t received it please contact us below as it may just be a matter of a mis-typed email address.

Our promotional activity isn't planned in advance and sometimes an item may go on sale after you've purchased it.

Unfortunately all prices are final upon checkout and we can not honour the sale price for an item purchased beforehand, sorry!

Sale/outlet items can be returned for a store credit or exchange only, sadly NO REFUNDS.

To give you a kick start we offer a 10% discount for all first-time customers that sign up to our mailing list.

You will be sent a unique coupon code to your inbox shortly after signing up. The discount code must be entered at the checkout in the discount code box to apply.

If you are experiencing issues with the discount code, please get in touch prior to making your purchase as we are unable to reimburse or refund a discount or voucher amount once an order has been placed.

Your order will be shipped from our warehouse in Sydney, Australia. Orders are dispatched Monday to Friday excluding Public Holidays.

Orders received prior to 2pm Monday to Friday will be dispatched on the same day however during peak sales such a new collection launch, EOFY sales, Black Friday sales and other promotional periods will take betwee 1-7 business days to be processed and dispatched.

Delivery times and schedules do vary depending the delivery zones and destination. Delivery time frames are set by Australia Post/DHL and do exclude our processing times and customs processing times if applicable.

Full tracking information will be sent out to the email used to place the order with us as soon as it has been collected from the postal carrier.

If you do not receive your tracking information please get in touch with the Customer Care team so they can check your email address.

Your package will be sent to the address provided at the time your order was placed.

If you need to make changes to your address, please contact us straight away with your order number and all the changes you need to make. If your order has already left us, you will need to contact Australia Post/DHL using your tracking number and request a redirect for your package.

We are now offering FREE click and collect to all our local customers!

Simply select "Pick up" in the checkout and we will have your order ready to collect within 2-6 hours excluding peak periods and sales. Once your order is ready, we will send you a email notification or you can also opt in for text notifications.

Pick up location is 1/13 Sydenham Road, Brookvale, Sydney NSW 2100.

Please bring your confirmation email with you and have it ready to show our team upon collection.

We are open for collection in between the hours of 8am to 3pm, Monday to Friday.

PLEASE BE AWARE, AUSTRALIA POST IS EXPERIENCING DELAYS DUE TO COVID RESTRICTIONS AND SAFETY MEASURES. SOME PACKAGES MAY TAKE LONGER THAN USUAL TO ARRIVE.

If your order hasn’t arrived by the estimated delivery date on your tracking number, there are few things you can do.

- Double check your delivery address and details are correct by referring to you email confirmation of your order.

- Check your tracking number sent to the email associated to your order as the estimated delivery time can change of there are expected delays in your area or country.

- Check to see if you have an attempted delivery card from one of our carriers. If the tracking says delivered though there is no card left it still may be at the local post office awaiting collection. This can also be seen via your tracking number

- Look in any safe areas the driver may have left your parcel, such as behind plant pots or bins, or in a shed, garage or porch. It is also worth checking with family or housemates or neighbours to see if they collected it on your behalf.

- If you live in an apartment block or it is being delivered to a shared building or office, it may be in the foyer or at reception.

If you still can't locate your parcel please contact our Customer Experience team at customercare@musclerepublic.com

We ship worldwide via AUSTRALIA POST and DHL EXPRESS, offering standard and express post options.

Delivery time frames below are after dispatch from the warehouse, not from the purchase date.

All timeframes listed below are estimate only and can vary depending on country and during peak seasons such as Christmas and sale periods. Each country has their own individual import processes and COVID protocols that may affect arrival time frames.

International delivery is dependent on flight availability and as flights are limited to certain countries the package may take longer to arrive than the suggested time frame. All International deliveries may be subject to import taxes, customs inspections or duties set by each individual country and their local authority and are subject to change. Import taxes and fees are completely out of our control and must be paid by the recipient. We recommend contacting your local customs office to check if taxes or any other fees apply before placing your order.

If delivery is refused or custom fees are declined by the customer/receiver and the package is returned to sender, your order will be refunded with a $7.00 fee deducted from the total. Muscle Republic will not mark your parcel as ‘gift’ or ‘sample’ to avoid you paying taxes/import fees.

Australia

AusPost Standard Shipping (4-12 Business Days) for orders under $100 - $5.00

* Free standard shipping on all orders over $100

AusPost Express Shipping (1-4 Business Days) for orders under $130 - $8.00

* FREE Express Shipping on all orders over $130

New Zealand 

AusPost Standard Shipping (10-14 Business Days) for orders under $100 - $7.00

* FREE Standard Shipping on all orders over $100

AusPost Express Shipping (8-12 Business Days) for orders under $130 - $10.00

* FREE Express Shipping on all orders over $130

USA & Canada

DHL Express Shipping (3-7 Business Days) for orders under $150 - $15.00

* FREE DHL Express Shipping on all orders over $150 

All Other International Destinations

DHL Express Shipping (3-7 Business Days) for orders under $200- $20.00

* FREE DHL Express Shipping on all orders over $200

We accept: AfterPay, ZipPay, PayPal, Visa, MasterCard and American Express.

All orders are charged in AUD and may be converted to your local currency by your bank on their end depending on the conversion rate at the time of the purchase.

To have your discount or voucher successfully applied to your order, be sure to enter your code into the ‘Gift Card/Discount’ box at checkout and hit apply. Your order total will automatically adjust so double check it’s been applied successfully.

We can't apply your discount code after your order is placed and confirmed so please double check you are saving those dollars before you hit ‘Pay Now’.

Discount codes and Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team or to completing your purchase.

You can only use one discount code per order and some are not valid in conjunction with other offers. The discount code box will only allow for one discount code to be used per order during checkout. If you do apply a rewards discount first followed by a sitewide sale code or other discount code, the rewards code will be removed as only one can apply!

Most codes are one time use only. If you do return an item that was purchased using a discount code you unfortunately can’t use that same discount code again on a future order.

Afterpay is a payment option which allows you to receive your order straight away, and then pay for it in 4 equal fortnightly instalments, all interest free.

You can return any item you are unhappy with back to us in accordance with our standard online Returns Policy. Refunds will be processed and communicated to Afterpay shortly after Muscle Republic processes the returned item/s. The returned item/s will create an adjustment against your remaining schedule with Afterpay.

For further information and full terms and conditions, please visit the Afterpay website here.

Zip Pay is a reusable account of up to $1000 that lets you shop now and pay later, interest free. Repayments are based on a minimum monthly payment from as little as $10 per week.

A $7.95 monthly account fee applies however Zip Pay will waive the fee if you pay your statement closing balance in full, by the due date.

Repayments are automatically direct debited from the payment method that you added when you created the account. You can change the payment method at any time and the frequency of your payments to weekly, fortnightly or monthly as long as your covering the minimum monthly repayments. Choose what works best for you!

You can return any item you are unhappy with back to us in accordance with our standard online Returns Policy. Refunds will be processed and communicated to you via Zip Pay shortly after Muscle Republic processes the returned item/s. The returned item/s will create an adjustment against Zip Pay balance.

The Live shorts are shorter with an inseam of between 11.5cm to 13.5cm (depending on size).

The Bikers are longer with an inseam of between 16cm to 19.5cm (depending on size). The bikers also have a pocket on the side however both the live and biker styles are made from our signature performance compression fabric.

Our Luxe Bikers are slightly different as they are made out of a unique fabric that is softer and less compressive. The Luxe range is better suited for lower intensity workouts or lifestyle wear. The Luxe have an inseam of between 15 to 17cm (depending on size).

The Elevates have pockets on the sides and detailed seaming while the Inspires have more of a simple sleek look with less seaming and no pocket.

They are both made out of the same signature compression fabric and have the same overall fit.

Our Training Range is made from our signature compression fabric (73% Polyester 27% Spandex). Training Range has a more supportive, compressive fit and we recommend Training Range for higher intensity training.

Our Luxe Basics range is made of a softer, less compressive fabric (80% nylon, 20% spandex). Luxe has a more relaxed fit and some customers do prefer to size down. Luxe is perfect for lower to mid intensity training. 

We have a variety of bras with different support. Our most supportive bras would be the Structure Bra and Balance Bra from the Training Range which are supportive for all physical activities from the gym, to outdoor training and competitive sports.

The Structure Bra has thick elastic straps to keep you comfortable with wide under bust bands. Both bras come with padding that will allow for extra support. The Balance and Structure Bra have removeable padding to customise your comfort.

The Luxe Range are lower to medium support, perfect for your Yoga and Pilates sessions or to wear on a summers day walk and coffee date.

All other Sports Bra’s offer medium support with different levels of coverage which is mentioned in each product description.

Definitely! All sports bras except the Bandeau have removeable padding and is mentioned in the product description of each item.

The Loose tee features a drop shoulder design and is simply crafted from durable 100% cotton. This style has longer length sleeves sitting at the elbow and clean cut design which is perfect for effortless everyday wear.

The Sydney Tee has a premium cotton blend with 95% cotton and 5% elastane which gives a simple stretch and will always keep its shape. It has a mid bicep sleeve length measured to perfection and offers a more slim fitted design in the body, arms and chest.

Our Loose Tank design is cut perfectly to accentuate the upper body, while delivering unrestricted movement. The Loose Tank features a wide shoulder tank design offering more coverage and a looser
fit in the body. It is simply crafted from durable 100% cotton which falls perfectly on the body. 

The Rocky Muscle Tank is our original product how the brand was born since we started cutting sleeves off old gym t shirts. Crafted with precise low cut sides, slim fit shape through the body with a touch of extra length to keep the waistline covered during motion and made from 95% cotton and 5% elastane. Versatile use from training to lifestyle wear.

We do have our core range which are our most popular styles based on customer demand and which will always be restocked.

We have new collections dropping all the time however these are usually limited drops and will not be restocked. If this is the case, the 'go on the waitlist' button will not be available.

By signing up for a restock notification of an out of stock item, not only will you be notified when it comes back, you will be letting us know you are loving a particular style and we will work on getting these back out for you, or work on a new variant.

Once more stock is available, you'll be notified via email!

Items on sale or in our outlet won't be restocked.

Our size guide can be found in the product description of each item. Our sizing tool provides an accurate recommendation based standard true to size products and also on what our shoppers have brought and kept.

We also provide a standard size chart which gives the international size conversion for each size.

Each product also includes a detailed product description where we give any other suggestions on fit and style as these can vary based on the style and design of the item.

All of our products are designed in Australia and manufactured in China. We have a close relationship with all of our production partners to ensure they maintain safe working environments and provide liveable wages.

This is our way of showing our appreciation to our customers!

You’ll earn points for activities on our site, like referrals and purchases, birthdays and be able to access exclusive offers.

You can use your points to earn discounts off purchases, so the more you collect the more you save!

Click the MSCR Rewards tab and you can hit sign up or click HERE.

In the first three months, you will be placed in your tier based on your purchases from the past 12 months. You will be able to start saving and earning as soon as you sign up!

You can earn points for all sorts of activities, including referring friends, following us on social media and making purchases.

You will also get a bonus on sign up and when its your birthday! We will also run Points Frenzy days where we will give double or triple points on purchases every now and then.

To see all the ways you can earn points, click the 'Earn Rewards' tab in the Rewards page menu,
once logged in. There is a limit on the points that can be earnt per product review in one order.

If you review more then 3 items from one order number, you won't receive extra points as the limit is 3 items.

Your points balance isdisplayed once logged in in the welcome section of the rewards page.

Points expire 12 months from the date of purchase. To maintain your tier status level and points, be sure to make the necessary amount of orders every 12 months to maintain your tier status and to ensure your points don't expire.

Points can be redeemed at checkout which will give you discounts on your order however you must be signed in to your account. You will be able to choose exactly how many
points you want to use in your order with the points slider located in the checkout.

Your points will be traded for cash discounts and must be done before processing your order. Once your order is processed we are unable to add any discounts or points.

Your tier level, such as Diamond and Platinum, is maintained by spending the minimum amount over the 12 month period.

For example, Diamond would be a $500 AUD spend over a 12 month
period, in order to maintain Diamond Status.

It can sometimes take a few minutes for us to process your activity and provide your points.

The checkout will only allow for one discount to be used per order. If you apply a discount code and then apply your rewards points, the first discount code will be removed.