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Terms & Conditions

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Information Use

Muscle Republic will not publish or display members’ contact or financial information. Further, Muscle Republic will NOT provide a third party with contact details, including email addresses, at any time.

Type of Information collected:

Contact information such as name, address, telephone numbers and email address are collected and stored. When users sign up and use a credit card, the credit card details are not stored. The details are transmitted electronically and discarded.

Communication

Members of Muscle Republic will be contacted directly by Muscle Republic for a variety of service and/or marketing reasons. Such communication will include but is not limited to: Special Offers and Updates, Newsletter, Service Announcements and the like.

Such contact will be via normal email. It is the responsibility of each Muscle Republic member to ensure that personal contact information, particularly the email address is kept current and valid.

Security

This web site takes every reasonable precaution to ensure privacy and to protect members information, particularly contact information and financial information. Where sensitive information such as financial information is requested (eg credit card details), that information is encrypted and protected to the highest industry standard in common use – SSL.

We also do everything reasonable possible to protect members information in the off-line environment. Only senior and trusted employees ever get to see members sensitive information on an “as needs” basis in order to complete a particular task.

ORDERS

·       Find products you wish to purchase on Muscle Republic Website and add to checkout cart.

·       Select size and quantities required and proceed to checkout.

·       Customers are responsible for supplying the proper and correct address information for orders.

·       Muscle Republic is not responsible for orders not due to unforeseen circumstances such as misplaced, lost or stolen during transit. Responsibility is held with our delivery carriers however Muscle Republic will do everything possible to assist.

·       Should for some unforeseen reason we are unable to fulfil your order, Muscle Republic will send an email to the supplied address and explain the issue.

·       Please note once you have placed your order we are not able to amend the items once submitted.

·       Should the item you have ordered not be available or in stock we will contact you to confirm restock timing.

·       We are unable to deliver to PO BOXES therefore please provide full residential address. If shipping to Business Address please include full trading name of business, including suite, unit and building number along with delivery instructions.

·       All orders will receive a confirmation email and tracking number from Muscle Republic once order has been shipped.

DISCOUNT CODES

·       All discount codes must be entered at checkout.

·       Only one discount code can be used per order.

·       Our software cannot allow us to manually apply discount orders or adjust prices once orders are finalised.

 

CUSTOMS

·       Countries outside of Australia may be subject to additional custom duties and taxes to be paid by customer.

·       Muscle Republic are not responsible for any duties and taxes which are determined by the relevant customs agency within the designated country.

·       The final value of your order does not include any additional duties required of which the carrier will inform the customer of.

·       Should the order be returned to Muscle Republic for the customer failing to pay the duties and taxes, we will deduct a shipping and handling fee from your refund.

 

PRICES

Muscle Republic reserve the right to change the price at any time without and notice. Any orders placed prior to this change cannot be amended to the revised price.

 

CURRENCY EXCHANGE

·       Customers must select their preferred currency from the currency convertor feature in the top tool bar.

·       Exchange rates fluctuate depending on the daily foreign exchange market

SALES

·       All sale items are final and we do not accept any returns or exchanges on sale items

·       Sale prices and discount codes are only valid during the time of the sale.

Returns Policy

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RETURNS & EXCHANGES

Should you not be 100% satisfied with your purchase Muscle Republic is happy to exchange products purchased.

Customers can return or exchange items within 30 days.

·      Notify our customer service team of your request to return and exchange

[email protected]

·      Products must be in original condition, unworn, unwashed and all tags intact.

·      Copy of Muscle Republic Receipt must be included.

·      Refunds will be only to original form of payment being credit card or PayPal.

 

If you wish to exchange a product due to incorrect sizing please return product to Muscle Republic and we will ship out required size upon receipt of item.

Please forward all returns and exchanges to;

 

MUSCLE REPUBLIC

PO BOX 406

DEE WHY NSW 2099

SYDNEY AUSTRALIA

 

FAULTY PRODUCT

Should you receive a faulty product please contact our customer service team via email [email protected] and we will always assist to resolving the enquiry.

 

·      GIFT CARDS are non-refundable

·      EXCHANGES can only be made if the intended item is available.

·      We do not offer exchanges or refunds on SALE ITEMS

·      RETURNS POSTAGE will be at your expense.

WHAT YOU MUST DO:

1. It is your responsibility to check the delivery (if applicable) before signing for delivery. Any discrepancy in the number of cartons received must be noted on the consignment there. The name of the person receiving the goods must be clearly legible at all times.

2. It is your responsibility to check the goods to the invoice within 72 hours of delivery.

3. Please include proof of purchase and our admin team will contact you once return item is received.

 

SHIPPING

Team Muscle Republic aim to deliver the highest customer service for our supporters. Should you have any questions or queries please contact our team 24hours 7 days per week at;

[email protected]

 

TRACKING

All orders are tracked and customers will receive an email confirming the tracking number once order has been dispatched.

Australian Orders;

FREE EXPRESS DELIVERY for orders over AUD $49 within Australia.

FREE EXPRESS DELIVERY for orders over AUD $100 Worldwide.

Australian Orders are expected to be received within 1-2 business days

International Orders:

Free Worldwide Shipping via DHL. Tracking number will be emailed to customer once order is dispatched.

International Orders are expected to be received within 4 – 8 business days

Should you not receive a tracking number or have any questions please contact our customer service team at; [email protected]

 

All orders will be packed and dispatched within 24 hours from receipt of sale.

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